![]() Instead, Microsoft has implemented a three-step process to ensure that their customers have as much time as possible to reconsider allowing their subscription to lapse. ![]() As a result, they aren’t going to be motivated to just let one of their existing customers go. For them (as it is with most businesses) to retain a customer ultimately costs them much less than it takes to acquire and onboard a new one. Here, we go into each step that Microsoft follows.įirst, it may help to understand Microsoft’s situation. ![]() However, as these services are based on the successful continuation of one’s subscription, it may be useful to know the procedure that Microsoft undergoes when a subscriber cancels their services. Microsoft Office 365 is a highly useful subscription-based solution. What Happens When Your Microsoft Office 365 Subscription Expires?
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